in today’s society, the Home Furnishing market demand is strong, more and more people began to open Home Furnishing stores, while the market there are a lot of competition, in the face of these, in business requires good customer service, in order to attract repeat customers.
everywhere for the sake of customers.
Second, the real respect for the customer. Most of the shops are shouting respect for the slogan of the customer, but the real shop only a handful. You know, not only the performance of the sale of rude employees, attitude, and there is no enthusiasm, the product is messy, placed unreasonable, no signs, price chaos and so on are not respected customers. Good shops will respect this basic idea into a series of people and the environment around the specific operation.
Third, and customers to establish emotional contact. Most shops ignore the opportunity to communicate with their customers and focus too much on price. However, low price commitments may be able to cater to the customer’s rational requirements, but can not stimulate their emotional needs. Many shops have made mistakes that ignore customer emotions. They only pay attention to the price to attract customers, blindly adjust the cost of the province, not to mention the refreshing taste of the new store environment. On the contrary, a good shop and customers to establish a close, like and trust.
Fourth, establish fair and reasonable price, not the lowest price. Many shops through false price to stimulate consumer spending, the result will only lose the trust of customers. A good store knows the value of the customer experience. They implement the principle of fair pricing, appropriate to carry out promotions, will not increase the sudden increase in demand in the case of driving up prices, but also to protect the sales of products.
fifth, provide convenience for customers. The modern people treat time as gold, so Home Furnishing stores must allow customers to easily find the goods they want, fast checkout and leave. Shops can be orderly and orderly through the store display, flexible checkout channel settings and other means to bring tangible benefits to customers.
In the Home Furnishing shop business process
, need to keep our customers interests in the important position, at the same time they do respect the customers’ wishes, only in this way can ultimately promote the store turnover.