Be good at doing business on customer knot

many customers to "knot" when shopping, if the owner is not be able to open, the transaction will tend to "yellow". As retailers, we often say: "the customer is God", but this sentence is a lot of people hanging on the mouth, become a gimmick to please customers. It’s really hard to do it.

is not a sense of this, and even if there is a sense, but also can not be implemented on the details. Customer is God, a detail can easily affect the mood of god. I have a principle, is not only to allow customers to the satisfaction of the goods, but also good at opening their shopping in the "knot", let each God happy to leave.

a couple came to our shop, a female customer pointing to a jacket asked the male customer: "do you think this dress I wear good-looking?" Male customer cold face said: "look good. Your watch will buy, always ask me why ah!" The customer’s face immediately the Qing Zhuanyin: "home! Do not buy." I see a tense, hurriedly dozen circle field, and try to persuade the customer.

is perhaps the female customers don’t want is very tense, although the heart is not happy, but to go to the dressing room change clothes. I took advantage of this opportunity to chat with a male customer: "usually do not often go shopping with his wife, right?" The man nodded. I said: "usually rare out out, simply put, people happy! In fact, women shopping, mostly in exchange for a relaxed and happy mood." Male customers began to complain: "who don’t want to go out happily, but the clothes look endless, it’s really annoying!"

I said: "the woman who is pleased to have it! Do you think people choose clothes so carefully, not in order to make you look beautiful, boast a few words you say to your credit!" The man smiled. After the female customer came out, his attitude changed a lot, not only for his wife’s clothes to give their own evaluation, but also personally to help his wife recommended two clothes. Finally, the female customer chose her husband to recommend clothes, happily left our store. They looked at the big show of affection, I also very happy.

and a young man with his old father to buy things. When the son is not at home all year round, in the heart of this time must be a good performance, filial piety and filial piety of his father. He’s got an electric heater and an electric cooker, rushing to pay for it. My father was not happy, stubborn temper, put down a sentence: "you do!" The guys down and ran away.

young man was embarrassed, I do not know how to run. I asked the young man: "how old people at home heating ah, and what he used to cook ah?"

young man said: "earlier is burning, the father is the old cold legs, the waist is not good, on the Kang.


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