first_imgCategories: Letters to the Editor, OpinionIn early October 2017, Schenectady Mayor Gary McCarthy and a couple of candidates running for City Council came to my home campaigning. In conversation, I expressed a neighborhood concern. They all agreed it needed attention. The mayor had someone take the information down and told me he would look into the matter. On Oct. 21, I decided to send the mayor a private Facebook message to see when I could expect the matter to be resolved. I received no response. On Dec. 14, I called the mayor’s office and left a voicemail message. Again no response. On Jan. 3, 2018, I left another private Facebook message and got no response.I then called what I thought was the appropriate office at City Hall to voice my concern and was told: “I’ll pass your message onto the office that handles this type of matter.” I asked to please have someone call me regarding the issue. Again, no response. I also emailed two city councilmen and received no responses. Last but certainly not least, on April 19, I sent Councilman Vince Riggi a private Facebook message. Less than an hour later, he responded by telling me he contacted the appropriate office and would follow up with me.On April 26, Councilman Riggi updated me, and days later the problem was resolved. After thanking him for not only helping me but for all he does for the city of Schenectady, his response was, “Always my pleasure to serve Joanne. If there’s anything in the future, do not hesitate to let me know.”Mr. Riggi, you are an asset to the city of Schenectady and you know the true meaning of serving the people you work for. Your efforts are appreciated.JOANNE HWASZCZSchenectadyMore from The Daily Gazette:Schenectady, Saratoga casinos say reopening has gone well; revenue down 30%Schenectady department heads: Budget cutbacks would further stress already-stretched departmentsSchenectady NAACP calls for school layoff freeze, reinstatement of positionsSchenectady’s Lucas Rodriguez forging his own path in dance, theater, musicEDITORIAL: Find a way to get family members into nursing homeslast_img

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